Contact us

If you have questions about your order, shipping, returns, or anything else, reach out anytime during our support hours.

Email: contact@jomsoo.com

Customer Support: Monday–Friday, 9:00 AM – 5:00 PM (EST Time)
We respond within 1 business day.

FAQ

How long does Jomsoo take to process orders?

Orders placedbefore 4 PM (PST) on business daysare typically packed and dispatched the same day. During periods of high demand, order processing may take up to72 hours. Shipping carriersdo not operate on weekendsorU.S. Federal Holidays. Orders placed onweekendsorafter 12 PM (PST) on Saturdaywill be processed and shipped on the followingMonday.
How can I track my order from Jomsoo?

Once your order is fulfilled, you’ll automatically receive a tracking email with real-time updates. This email includes a direct link to track your delivery status every step of the way. Be sure to check your inbox (and spam folder) for updates from Juicefly.
Can I cancel my order?

You may request a cancellation via email before your order has been dispatched. Once the order has been shipped, it may no longer be possible to cancel it.
What should I do if my item arrives damaged or faulty?

Please contact our customer support team as soon as possible with your order number, photos of the item, and a description of the issue. We will review the case and help resolve it.
Is an adult signature required for delivery?

No, we do not require an adult signature at the time of delivery. However, age and ID verification must be completed before your order is dispatched. You will receive a verification email with instructions on how to verify your ID.