Terms of service
Terms of Service
These Terms of Service (“Terms”) govern your use of the Jomsoo website (https://jomsoo.com/) and the purchase of our products. By accessing our site or making a purchase, you agree to be bound by these Terms.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
If you purchase vape or age-restricted products, you represent that you are 21 years of age or older and legally permitted to purchase such products in your jurisdiction.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our website or services.
2. Products and Pricing
Accuracy: We work hard to display our products, descriptions, pricing, and images as accurately as possible. However, we do not guarantee that product descriptions, images, availability, or other content on the site are always complete, current, or error-free.
Pricing: Prices for our products are subject to change without notice. The price displayed at checkout at the time of purchase is the final price you will pay, excluding any applicable taxes, shipping fees, or other charges shown during checkout.
Product Availability: We reserve the right to limit product quantities, discontinue products, or refuse sales to certain locations where products may be restricted or prohibited.
Vape and Age-Restricted Products: Vape products may be subject to federal, state, and local laws. It is the customer’s responsibility to ensure that the products purchased are legal to buy, receive, and use in their location.
3. Billing and Payment
We process payments securely and do not store your full credit card information on our servers.
Accuracy: You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases made on our website.
Order Refusal or Cancellation: We reserve the right to refuse or cancel any order for any reason, including suspected fraud, incorrect pricing, product restrictions, shipping limitations, or legal compliance concerns. If we cancel or change an order, we will attempt to notify you using the email address or phone number provided at checkout.
4. Shipping and Delivery
Your purchase is governed by our Shipping Policy. Key details include:
Shipping Cost: Shipping fees, if applicable, will be shown at checkout before payment is completed.
Delivery Timeline: Estimated delivery times are provided for convenience and may vary depending on the carrier, destination, order volume, and other factors outside our control.
Order Processing: Orders placed after the daily cut-off time, on weekends, or on public holidays may begin processing the next business day.
Delivery Responsibility: Customers are responsible for providing a complete and accurate shipping address. Jomsoo is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
5. Returns and Refunds
Our Refund Policy governs all returns, exchanges, and refunds.
Return Window: You have 30 days from the delivery date to request a return or exchange.
Condition: We only accept returns for new, unopened, unused products in their original packaging.
Fees: We do not charge restocking fees. Approved return shipping labels may be provided at no cost to the customer.
Vape Policy: All vape sales are strictly non-refundable and non-exchangeable unless the item arrives damaged or defective.
6. Prohibited Uses
You are prohibited from using this website or its content:
- For any unlawful purpose;
- To violate any federal, state, local, or international laws;
- To infringe upon our intellectual property rights or the rights of others;
- To submit false or misleading information;
- To upload or transmit viruses, malware, or malicious code;
- To interfere with the security or functionality of the website;
- To purchase restricted products if you are not legally permitted to do so.
7. Limitation of Liability
Jomsoo does not guarantee that your use of our website or services will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Jomsoo shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our website, products, or services.
Our maximum liability for any claim shall not exceed the purchase price of the item involved in the claim.
8. Governing Law
These Terms and any separate agreements for our services shall be governed by and construed in accordance with the laws of the United States.
Contact Information
If you have questions regarding these Terms, please contact us directly:
Store Name: Jomsoo
Website: https://jomsoo.com/
Business Address: 1500 Piney Green Rd, Jacksonville, North Carolina 28546, United States
Phone: +1 848-256-8145
Email: contact@jomsoo.com
Business Hours: Monday – Sunday, 8:00 AM – 10:00 PM PST
We typically respond within 24 hours. Please note that we are closed on public holidays.